
HOSPITALITYReal operations + digital product
Pousada Passárgada
Receptionist · Reservations · Digital product collaboration
Hospitality · Reservations · Marketing · Product
Cross-functional work across front desk operations, reservations, guest experience, commercial support, marketing and digital product. The role combines direct customer contact, operational context, performance analysis, campaign planning and digital implementation focused on the booking journey and brand presence.
Responsibilities- Front desk, check-in/check-out and guest support.
- Reservations, commercial communication and follow-up.
- Marketing analysis and collaboration on website, SEO and booking-journey improvements.
CompetenciesFront desk, check-in/check-out and guest supportReservations, commercial communication and follow-upCampaign planning for low season, holidays and international audiencesPerformance analysis across Meta Ads, Google Ads and digital channelsWebsite strategy, UX/UI, SEO and OmniBees booking-engine integrationAlignment between operations, management, marketing partners and digital product